Terms & Conditions

1. About Svyram & acceptance

Svyram (“Svyram”, “we”, “us”, or “our”) operates a technology platform, available through our mobile applications and websites (together, the “Platform”), that connects riders seeking transport with independent third-party driver-partners willing to provide it. Svyram is operated by [registered legal entity name], with its registered office at [registered office address].

These Terms & Conditions (the “Terms”) form a binding agreement between you and Svyram governing your access to and use of the Platform. By creating an account, or by accessing or using the Platform, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.

2. Definitions

• Rider — a person who requests or receives transport through the Platform.
• Driver-partner (or “Driver”) — an independent individual, registered on the Platform, who provides transport services using their own vehicle.
• Ride — a single transport trip booked and completed through the Platform.
• Content — any information, text, images, ratings, or other material submitted through the Platform.

3. Eligibility & your account

You must be at least 18 years old and legally capable of entering into a binding contract to use the Platform. You agree to provide accurate, current, and complete information when you register and to keep it up to date.

You are responsible for all activity that occurs under your account and for keeping your login credentials and registered mobile number secure. Notify us immediately at support@svyram.com if you suspect any unauthorised use. One person may hold only one rider account and one driver account.

4. Our role

Svyram is a technology intermediary. We provide the software that enables riders and driver-partners to find and connect with one another. We do not provide transport services and are not a transport company, taxi operator, or carrier. The transport itself is provided by the independent driver-partner directly to the rider.

Driver-partners are not employees, agents, or representatives of Svyram. Nothing in these Terms creates any employment, partnership, joint venture, or agency relationship between Svyram and any driver-partner.

5. Using Svyram as a rider

When you request a Ride, the Platform seeks to match you with an available driver-partner nearby. A booking is confirmed once a driver-partner accepts your request. You agree to:

• provide an accurate pickup point and destination;
• be ready at the pickup point at the agreed time;
• treat the driver-partner and their vehicle with respect and follow all applicable laws during the Ride;
• pay the applicable fare and any lawful charges for the Ride you take.

6. Driving with Svyram

If you register as a driver-partner, you additionally represent and warrant, on a continuing basis, that you:

• hold a valid driving licence and all permits, registrations, and insurance required by law to provide transport in your area;
• own or are authorised to use a roadworthy vehicle that meets applicable safety and regulatory standards;
• will complete our identity and document verification, and that all documents you submit (including your driving licence, vehicle registration certificate, and identity documents) are genuine, current, and belong to you;
• will provide the transport service safely, lawfully, and to a reasonable standard of care.

You are solely responsible for your tax obligations arising from the income you earn through the Platform. Svyram may suspend or remove a driver-partner whose documents cannot be verified, have expired, or do not meet our eligibility criteria.

7. Fares, fees & payments

Fares are calculated based on factors that may include the vehicle type, distance, estimated time, and prevailing rates for your service area, and are shown to you before you confirm a Ride. Applicable tolls, parking, or statutory charges may be added.

Payment is made directly by the rider to the driver-partner for the Ride, by cash or UPI as supported in the app. Svyram may charge driver-partners a platform fee (commission) for use of the Platform, which is disclosed to them separately. Fares once paid are generally non-refundable except where required by law or expressly stated by us.

8. Cancellations & no-shows

You may cancel a Ride through the app. To discourage cancellations that inconvenience the other party, a cancellation fee may apply if you cancel after a driver-partner has accepted and is on the way, or if you fail to appear at the pickup point within a reasonable waiting time. Any such fee is shown in the app.

9. Acceptable use

You agree that you will not:

• use the Platform for any unlawful, fraudulent, or harmful purpose;
• carry or transport illegal goods, hazardous materials, or anything prohibited by law;
• harass, threaten, discriminate against, or endanger any rider, driver-partner, or other person;
• impersonate another person, or provide false or misleading information;
• interfere with, disrupt, reverse-engineer, or attempt to gain unauthorised access to the Platform or its systems;
• use the Platform to send spam or to collect other users’ information without consent.

10. Safety

Your safety matters to us. Riders and driver-partners are expected to follow all traffic laws, wear seatbelts, and refrain from using the service while under the influence of alcohol or drugs. The Platform provides tools such as trip sharing and in-app support. If you feel unsafe at any time, contact local emergency services first, then report the incident to us at support@svyram.com.

11. Ratings & feedback

After a Ride, riders and driver-partners may rate one another and leave feedback. Ratings help keep the community accountable. We may restrict or remove accounts whose ratings or conduct fall below acceptable standards. Feedback must be honest and must not be abusive or unlawful.

12. Intellectual property

The Platform, including its software, design, logos, and the “Svyram” name, is owned by or licensed to us and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose, subject to these Terms. You may not copy, modify, distribute, or create derivative works from the Platform without our written permission.

13. Third-party services

The Platform relies on third-party services — for example mapping and navigation, cloud hosting, payment interfaces, and identity-verification providers. Your use of those features may also be subject to the relevant third party’s terms. We are not responsible for the acts, omissions, or content of third parties.

14. Disclaimers & limitation of liability

The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, regarding the Platform and the transport arranged through it, including as to availability, reliability, or fitness for a particular purpose.

Because the transport service is provided by independent driver-partners, Svyram is not liable for the acts or omissions of any driver-partner or rider. To the maximum extent permitted by law, Svyram will not be liable for any indirect, incidental, special, or consequential loss, and our total aggregate liability arising out of or in connection with the Platform is limited to the amount of platform fees you paid to us (if any) in the three months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

15. Indemnity

You agree to indemnify and hold harmless Svyram and its officers, employees, and affiliates from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Platform, your breach of these Terms, or your violation of any law or the rights of any third party.

16. Suspension & termination

You may stop using the Platform and close your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required to protect the safety or integrity of the community, or as required by law. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive.

17. Grievance redressal

In accordance with applicable law, complaints regarding the Platform or any content may be addressed to our Grievance Officer:

• Grievance Officer: [name]
• Email: grievance@svyram.com

We aim to acknowledge complaints within a reasonable time and resolve them in accordance with applicable law.

18. Governing law & disputes

These Terms are governed by the laws of India. Subject to any mandatory rights you have under applicable law, the courts at [city, India] will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Platform.

19. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the app. Your continued use of the Platform after changes take effect means you accept the updated Terms.

20. Contact us

Questions about these Terms? Reach us at support@svyram.com.